Established SaaS provider
Starting pointMostly recurring revenue, mid-sized team, small sales team. Growth was in the low single digits, the target 10–20%. New sales reps need around a year to reach full productivity.
What surfaced
- Most of the order volume depends on a single top sales rep or partner
- No reliable visibility into qualified opportunities and win rate
- New product features are sold inconsistently by sales
- 8–10% revenue decline per year when projects end and follow-up projects start late
The follow-up project gap alone: a mid six-figure amount per year, calculated from the company’s own figures.